FAQ
Product
Q: What makes Homeware Haven Stainless Steel Bowls unique?
A: Our Stainless Steel Bowls are crafted from high-quality stainless steel, providing durability and resistance to rust. They are thoughtfully designed for versatility, ease of use, and a sleek aesthetic that complements any kitchen.
Q: Can I use these bowls for hot foods?
A: Absolutely. The Homeware Haven Stainless Steel Bowls are designed to withstand a range of temperatures. They are ideal for both hot and cold foods, making them versatile for various cooking and serving needs.
Q: How do I clean these bowls?
A: Cleaning is a breeze! The smooth, polished stainless steel interior surface makes the bowls easy to clean by hand or in a dishwasher. We recommend using mild dish soap and a soft sponge for best results.
Q: Are the bowls suitable for food storage?
A: Yes, the Homeware Haven Stainless Steel Bowls are great for food storage. The stainless steel construction and air tight lids helps preserve the freshness of your food.
Q: Do these bowls have non-slip bottoms?
A: The bowls feature a flat bottom for stability during use, but they do not have a non-slip base. We recommend placing them on a secure surface to prevent accidental slipping.
Q: Can I use metal utensils with these bowls?
A: While stainless steel is durable, using metal utensils may cause scratches over time. For best care, we recommend using plastic or wooden utensils to preserve the polished surface of the bowls.
Q: Are the bowls stackable for easy storage?
A: Yes, the Homeware Haven Stainless Steel Bowls are designed to be stackable, optimising storage space in your kitchen cabinets or drawers.
Q: Are the bowls dishwasher safe?
A: Yes, The bowls, lids and grater attachments are dishwasher safe.
Q: Do these bowls come in different sizes?
A: Yes, the set includes three different sizes: large 26cm - 5.0L, medium 22cm - 3.0L, and small 18cm - 1.5L. This provides versatility for various cooking, baking, storing and serving needs.
Q: Can I use these bowls in the oven?
A: No, these stainless steel bowls are not oven-safe.
Q: Is the stainless steel food-grade?
A: Absolutely. The stainless steel used in our bowls is food-grade, ensuring the safety and integrity of your food.
Shipping and Delivery
Q: Where does Homeware Haven ship to?
A: We currently ship our products Australia wide only.
Q: What are the shipping costs?
A: We offer FREE Standard Shipping Australia wide. Express costs vary based on your location. You can view the shipping costs at checkout before completing your purchase.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also log in to your Homeware Haven account to check the status of your order.
Q: How long does it take for orders to be processed?
A: Orders are typically processed within 1-2 business days. During peak seasons or promotions, processing times may vary, but we strive to get your order to you as quickly as possible.
Q: What are the estimated delivery times?
A: Delivery times depend on your location and the shipping method selected. Standard shipping usually takes between 3-7 business days, while express delivery options are available for faster delivery.
Q: Can I change my shipping address after placing an order?
A: Unfortunately, once an order is placed, we cannot guarantee that the shipping address can be changed. Please double-check your shipping information before completing your purchase. If you encounter an issue, contact our customer support promptly.
Q: What should I do if my order is damaged during shipping?
A: We take great care in packaging our products, but if your order arrives damaged, please contact our customer support at support@homewarehaven.com.au with photos of the damaged items, and we will assist you in resolving the issue.
Q: My tracking information shows that my order was delivered, but I haven't received it. What should I do?
A: Please check with neighbours or your local postal service. If you still can't locate your package, contact our customer support, and we will work with you to resolve the issue.
Returns and Refunds
Q: What is Homeware Haven's return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 30 days of receiving your order.
Q: How do I initiate a return?
A: To start a return, please contact our customer support at support@homewarehaven.com.au. Our team will guide you through the return process and provide you with the necessary instructions.
Q: How long does it take to process a return?
A: Once we receive your returned items, it typically takes 3-5 business days to process the return. Refunds are issued to the original payment method.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or if the item is defective.
Q: What should I do if I receive a defective item?
A: We apologise for any inconvenience. Please contact our customer support at support@homewarehaven.com.au with photos of the defective item, and we will assist you in processing a replacement or refund.